Returns & Exchanges Policy

Eligibility

• Items must be unused, unwashed, and in original packaging with tags attached
• Final sale items (clearance) are not eligible for return or exchange
• Custom orders are non-returnable
• Shipping fees are non-refundable unless the item is defective

How to Return

1. Email support@winvasen.com with your order number and reason for return
2. We will send you a prepaid return label (for US orders only; international returns require prepaid shipping)
3. Package your items securely and ship back to us within 7 days of receiving the label
4. Once we receive and inspect your return (3-5 business days), we will process your refund or exchange

Refunds

Refunds will be issued to your original payment method within 5 business days of processing. Please allow 3-5 additional business days for the refund to appear in your account (processing times vary by bank).

Original shipping fees are non-refundable. For defective items, we will refund both the item cost and shipping fees.

Exchanges

Exchanges are free for size changes or defective items. We will ship your new item once we receive and inspect your return.

To request an exchange, please specify the desired size/style in your return email. If the item is out of stock, we will offer a full refund.

Defective Items

If you receive a defective or incorrect item, please contact us within 7 days of delivery with photos of the defect. We will provide a prepaid return label and ship a replacement at no cost, or issue a full refund.